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Disclaimer

The contents of these pages were created with great care. For the accuracy, completeness or timeliness of the content, we can not take any responsibility. Although we thoroughly check the content of addresses we link to, we are not liable for the content of external websites. The responsible party is their respective operator.

Privacy statement

PSE is committed to protecting Your privacy. This privacy statement provides information about the user information that PSE collects, and the ways in which PSE uses that information.

Collection and usage of user information

PSE may collect and use the following kinds of user personal information:

- when you request information on PSE products and services we may require you to provide your contact information, such as e-mail address, phone number etc., your company name and other relevant information about the size and type of your business.

- information that you provide for the purpose of registering with the website (for example, register for demo or partnership request)
- information about your use of this website
- information that you provide for the purpose of subscribing to the company newsletter or to be included in our mailing list
- any other information that you send to PSE.

PSE may use your personal information to:
- improve this website content and offerings based on the information and feedback we receive from you;
- to provide statistical information regarding the effectiveness of our website and marketing programs;
- enable your access to and use of the website services;
- send you periodic e-mails or company newsletters, where this is requested by you;
- verify customer's identity.

-Contact information is used to get in touch with the user when necessary;
- contact information from the registration form is used to send information about our company, alert e-mails and promotional materials to our customers.

Newsletters

The email addresses we collect through our newsletter subscription will never be passed onto any third party. We maintain a database of subscribed email addresses with our portal which will be accessed and used solely by us. If you no longer wish to receive our newsletter, alerts or promotional communications, you may opt-out of receiving them by following the instructions included in each communication or simply by contacting us.

Use of “cookies”

This website uses cookies. By using this website and agreeing to this policy, you consent to PSE's use of cookies in accordance with the terms of this privacy policy.

A cookie is a small file that a Web site transfers to your computer to allow it to remember specific information about your session while you are connected. Your computer will only share the information in the cookie with the Web site that provided it, and no other Web site can request it.
There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.

Types of cookies used by PSE:

Our cookies do not track or collect any personal information. They are used to provide our customers with the most useful information through understanding what areas of our site receive the most traffic and interest.

Functional: to enable better navigation through site, to deliver content specific to your interest, or to allow you to customize your preferences for interacting with the site;

Marketing: We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to analyze how visitors use our website. These cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come from and the pages they visited. Google's privacy policy is available at: http://www.google.com/privacypolicy.html

Refusing cookies

User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the web site may not function properly.

Confidentiality/ security

PSE will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

In order to protect your personal data and in accordance with the current national and European data protection law, we point out that the data you give us, will be used solely for the purpose for which they were given. PSE treats your data with high confidentiality and will therefore not sell or lease your data nor shall make it available to third parties or unauthorized persons. User personal information is only accessible to a limited number of employees who have specific access rights to such systems.

In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, PSE may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

International data transfers

Information that PSE collects may be stored and processed in and transferred between any of the countries in which PSE operates to enable the use of the information in accordance with this privacy policy. You agree to such international transfers of personal information.

Changes to Privacy policy

PSE may update this privacy policy by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes.

Web site links

This website contains links to other websites, which are not governed by this privacy policy.
PSE is not responsible for the privacy policies or practices of any third party.

Contacting us

If you have any questions about this privacy policy, the practices of this site or treatment of your personal information, please contact us:
Contact PSE

 

Contact

If you'd prefer, a representative from { Partner Name } can contact you directly. Please provide the information below and a member of our sales team will contact you shortly.

Thank You

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Runners Android & iOS application

  • Through this easy-to-use application, you can create and manage requests, access guest data and other information
  • Easy to use for Mobile Service staff / Guest Service Center staff / System requires hardly any training
  • Features: Rapid Response (Guest Request management), Complaints, Housekeeping (Real time Room status, status update with PMS Interface, Minibar posting), Management (Guest List, Guest details, Room Statistics)*

HSC SmartPhone

 

Features  
Rapid Response check
Engineering requests check
Complaints check
Task escalation check
Management information* check
Housekeeping check
Minibar posting check

* Available with the next Minor Release

 

Download on the App Store          GET IT ON Google play

Guest SMS integration with PMS and Service Tracking

During check in the Front Office Attendant will register Guest Mobile number to the system. Guest is afterwards able to text any request (inside or outside the hotel) during entire stay. Integration with Service Tracking guarantees that all requests are answered within few minutes.

Advantages:

  • Simple to use, no app installation required
  • Provides higher comfort level for guests

HSC SMS

 

 

Features Overview
 
PMS integration check
Customized Welcome message check
Easy to use check
Fully Integrated with HSC Service Tracking check
Automated dispatching of requests to responsible Hotel staff check

 

SMS Integration Workflow

SMS Rapid Response

Our specialists use Remote Access to install an application, fix an error, update a driver, or teach customers how to solve issues.
We are using AnyDesk for Remote Support.

Statement of Limited Liability

In PSE Group we are committed to protect any data that we collect during Remote Support Session. All data obtained during Remote Support Session is exclusively used to support our customers.
You agree that the PSE Remote Support Services are provided on an "as-is" basis. You agree the use of the PSE Remote Support Services is at your own risk and is not warranted. PSE cannot and does not guarantee the Service to perform at a specific speed, to be free of errors, to be secure, without viruses, without worms, without spyware or malware or adware, or similar. It is the client's responsibility to back-up their data. PSE will not and cannot be held responsible for any data loss at any time for any reason without limitation. PSE will not be responsible if changes in operation or procedures occur, or if the Service requires modification to your computer equipment. PSE will make every effort possible to diagnose, assess and correct or "fix" the problem you are experiencing. However, if PSE is unsuccessful in resolving your computer problem, you will still be liable for the service charges incurred during the course of your Remote Support Session. You acknowledge that additional services may be needed. PSE, (including but not limited to its officers, employees, parent, subsidiaries, affiliates, or departments), its third party partners, suppliers, providers, and licensors, in no event will be held responsible for any direct, indirect, consequential or incidental, or special damages including without limitation, lost profits, loss of revenue, or damages due to the use, partial use or inability to use the PSE Remote Support Services, regardless of the nature or type of claim even if PSE has been advised of such claim or possibility of such claim or any claims or possible claims against you by another party. All disclaimers and limitations apply to PSE' third party partners, suppliers, providers, and licensors. Remedies set forth in this agreement are your exclusive remedies. If applicable, our exclusions and limitations apply to you to the maximum extent allowed by applicable law.

If you agree to the terms and agreements above, click this link to download the support file.