Hospitality Service Center PBX (HSC PBX) is an intelligent, integrated CRM solution that optimizes workflow support for the hospitality industry, where service is at a premium.
HSC PBX combines the power of OpenScape Business with usability of Hospitality Service Center. HSC PBX is software only solution available as virtual appliance for VMware vSphere. The Hardware components are telephones and gateways.
Suitable for everything from the smallest independent hotels to the largest global chains, HSC PBX fully integrates all telephone-based services ensuring that all guests receive the highest level of attention that they deserve. It enables efficient deployment and management of service personnel while ensuring that guests are kept happy. HSC PBX is an enhanced version of an intelligent modular CRM solution with interfaces to integrated, Cloud or a third party Front Office System.
A built-in management information system (MIS) streamlines the reporting process. Data can thus be analyzed in detail to let you continually improve both the service you provide to guests and your bottom line.
Main challenges/requierments for Hospitality Industry include:
- Intelligent CRM solution with powerful performance related management reports and multiple interfaces for large individual and chain hotels
- Service Tracking functionality to control all guest request resulting in higher guest satisfaction
- Integration of communication into service workflows
- Monitoring and reporting of Key Performance Indicators
- Complete solution portfolio
- Hosted / cloud solution