Hospitality Industry continue to feel pressure from contracting economies and reduced leisure and business travel across much of the world. To address this issue, the industry requires optimized workflow support. Hospitality industry is challenged to do a better job of managing technology. Specifically, the industry must align technology investment with business objectives, address aging and inadequate infrastructure; and learn to better utilize technology in marketing to guests, utilizing personnel resources, and meeting customer requirements.

HSC is a suite of Hospitality applications which bridges the gap between optimizing guest services and lowering costs at the same time.

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Hospitality Service Center identifies efficiency and service as the keys to excellent performance in the hospitality industry. It works like a conventional switchboard, except that it allows your service attendant to control call flow easily on the PC. Traffic is controlled in much the same way as at a call center. All telephony services are fully integrated too.

A service tracking module monitors every single service request from the moment it is submitted to the time it is fulfilled. Guests merely press a single button to trigger a request which – thanks to the integrated system – is passed straight to the most appropriate service runner who is available. The service is completed and the data is passed back to the HSC.

Hotels can use this (and other data) to analyze their own performance. Room for improvement in specific areas can be identified thanks to key performance indicators. In other words, HSC can help a hotel continually improve both service and efficiency – and hence customer satisfaction and its own bottom line – in the long term.

HSC is being developed as an open system. In basic configuration system already supports most important integrations (PBX integration, PMS integration, High Speed Internet Access systems integration, Building automation systems ...). Other integrations are easily possible due to extremely open system architecture.