Hospitality Industry continue to feel pressure from contracting economies and reduced leisure and business travel across much of the world. To address this issue, the industry requires optimized workflow support. Hospitality industry is challenged to do a better job of managing technology. Specifically, the industry must align technology investment with business objectives, address aging and inadequate infrastructure; and learn to better utilize technology in marketing to guests, utilizing personnel resources, and meeting customer requirements.


Main challenges/requierments for Hospitality Industry include:

  • Intelligent CRM solution with powerful performance related management reports and multiple interfaces for large individual and chain hotels
  • Service Tracking functionality to control all guest request resulting in higher guest satisfaction
  • Integration of communication into service workflows
  • Monitoring and reporting of Key Performance Indicators
  • Complete solution portfolio
  • Hosted / cloud solution
  • HSC Suite

    HSC is a suite of Hospitality applications which bridges the gap between optimizing guest services and lowering costs at the same time.

    Download HSC brochure


    Suite includes following modules (click on link for details):

  • HSC Entry – Hotel communication solution for small hotels and guest houses
  • HSC Connect – Hospitality Middleware PBX <-> PMS
  • HSC Service Tracking – Intelligent, guest-focused service tracking solution for hotels
  • HSC Mobile – Runners iOS & Android application
  • HSC Guest App – iOS, Android and Windows application for Guests
  • HSC SMS – Guest SMS integration with PMS and Service Tracking
  • HSC Attendant Console – easy to use Hotel specific switchboard system
  • HSC HotSpot – Efficient and flexible Internet Hotspot
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    HSC as a tool to enhance efficiency by:

  • improving information processing
  • planning and control
  • enhancing work processes & eliminating mundane tasks,
  • Guest profiling – VIP guests enjoy faster response,
  • reducing costs (predominantly labor costs and specific jobs such as e.g. night auditing),
  • as a result and part of Your Hotel „Green Initiative" our solution will help to consume less time, energy and labor resources.
  • Key Features and Benefits

    Features at a glance:

  • Optimized workflows thanks to integration of the telephone switchboard with vital software applications
  • An intuitive graphical user interface to improve usability and productivity
  • Service tracking/control to monitor every service request through to completion
  • Voice mail, wake-up calls and emergency call monitoring
  • Extended queue handling for incoming calls
  • Management information system with integrated reporting facilities for data analysis based on defined key performance indicators
  • Open interfaces to property management/call accounting systems, for example
  • Hospitality Service Center

    Hospitality Service Center identifies efficiency and service as the keys to excellent performance in the hospitality industry. It works like a conventional switchboard, except that it allows your service attendant to control call flow easily on the PC. Traffic is controlled in much the same way as at a call center. All telephony services are fully integrated too.


    A service tracking module monitors every single service request from the moment it is submitted to the time it is fulfilled. Guests merely press a single button to trigger a request which – thanks to the integrated system – is passed straight to the most appropriate service runner who is available. The service is completed and the data is passed back to the HSC.

    Hotels can use this (and other data) to analyze their own performance. Room for improvement in specific areas can be identified thanks to key performance indicators. In other words, HSC can help a hotel continually improve both service and efficiency – and hence customer satisfaction and its own bottom line – in the long term.

    Benefits to guests:

  • Guests receive better, faster service – no service requests need ever be lost again
  • A single service number on in-room phones improves guest convenience
  • Guest recognition (on-screen prompts) adds a personal touch and makes guests feel more at home
  • Prioritized (VIP) guests enjoy faster response times
  • Benefits to hotels:

  • Human resources are deployed more efficiently and enabled to provide superior service
  • All functions are integrated and clearly visible in the intuitively designed graphical user interface
  • Little training is required – a significant benefit in an environment where churn rates are high
  • Open System

    HSC is being developed as an open system. In basic configuration system already supports most important integrations (PBX integration, PMS integration, High Speed Internet Access systems integration, Building automation systems ...). Other integrations are easily possible due to extremely open system architecture.


    Security and Reliability

    HSC is equipped with multiple security mechanisms:

  • SQL server: Highly reliable database engine that stores data and processes subscriptions
  • Heartbeat: Complete system is continuously monitored to ensure high performance level
  • Autonomy: Subsystem modules are fully autonomous in case of single module failure
  • Alarm notification system: For all critical errors
  • Upgrade: System upgrades included in maintenance contract. Complete solution is constantly improved and new functions are added. HSC system is fully covered by our software maintenance scheme ensuring that you always have access to the newest and most stable version of software
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