All-in-one UC Solution for SMB
UCSL is a CTI and accounting application for processing and analysing call data of:
- internal connections in standalone systems and networks
- outgoing and incoming Voice and VoIP connections over different network operators/carriers
The product can be used with supported standalone systems and in voice networks.
UCSL can map the organizational structure of a company, with all respective cost centres, persons and PIN codes. By means of detailed authorizations for reports and hierarchy levels, a fine-grained selection of data for viewing and modification is possible.
And more other great features
Choose your product features:
Call Accounting
Call data processing and analysing with powerful reporting.
CTI
Computer supported telephony with phone control and unified journals.
Outlook Integration
Computer supported telephony integrated into MS Outlook.
Operator panel
Attendant console with convinient dialing aids, call journals and BLF buttons.
CRM integration
UCSL CRM integration provides connectivity with external applications.
Dispatcher
Solution for Command and Control Centres with simple and flexible call handling. Suitable for the most demanding environments.
Customer communication is vital.
Let's make it simple.
UCSL joins everything together, creating a seamless all-in-one communications system with the programs and applications that your staff use every day. This makes your communication processes more intelligent and intuitive.
All this means a less stressful work environment and a more satisfied staff that can do more work within the required deadlines and give you a competitive advantage.
All-in-one solution for SMB
- Happier staff and customers
- Mobility options
- Dramatic improvements in workflow and productivity
- Improved communication with customers and shorter response times
- No backlogs and bottlenecks
- No missed calls and no unnecessary checks and call transfers
Extensions
Healthcare
- Missed calls monitoring and managing in healthcare facilities
- Easy control of missed calls and dialing from lists
- Powerful reporting for management
Companies
- Missed calls monitoring and managing in service companies where every missed call is a lost business opportunity
- Easy control of missed calls and dialing from lists
- Powerful reporting for management
Why Choose Our Products
Our Services
Professional Services
PSE Group is a premier provider of professional CTI solutions and business process solutions.
Unbeatable Support
You’ll be greeted by friendly and patient IT experts who are eager to help you get started.
Smart Investment
Rapid setup and cost savings due to productivity increase.
Flexible processes - more productivity
Leading Unified Communications Application for SMB customers.